MSC Travel Advisory Page for updated information.
MSC Cruise Assurance Program
Effective March 10 and applicable to bookings under MSC CRUISES USA, they have created MSC’s Cruise Assurance program providing greater flexibility with new and existing bookings.
The new program includes the following temporary guest cancellation policy*:
- NO NEED TO CALL NOW! Guests sailing on or before July 31, 2020 have the option to reschedule their reservation up to 48 hours prior to departure and receive a Future Cruise Credit for 100% of the original cruise fare paid.
- GFT's and any applicable pre-paid items will be refunded to the original form of payment
- Guests can apply their Future Cruise Credit to any MSC cruise of their choice departing on or before December 31, 2021.
Contact your travel consultant for more information
Effective March 10, all sailings departing prior to July 31, 2020 are eligible for the Cruise Assurance program. Registering for the Cruise Assurance program must be done no later than 5pm EDT 48 hours prior to departure.
Continue to advise your client on their upcoming MSC Cruises’ vacation. Normal payment and cancellation policies apply if final payment has not yet been made. Once your client makes final payment, and only if they choose to reschedule their cruise for a future date, they can then opt to participate in the Cruise Assurance program. You ONLY need to register the booking if your client wishes to reschedule their cruise.
Continue to advise your client on their upcoming MSC Cruises’ vacation. We look forward to welcoming them on board. In the event your client chooses to reschedule by taking advantage of a Future Cruise Credit, call us or access the Cruise Assurance link on MSC Book to provide their applicable booking information. Registering for the Cruise Assurance program must be done at least 48 hours prior to sailing (please make sure you call us or complete the web form no later than 5pm EDT 48 hours prior to your departure date). At this time our Cruise Assurance team will manage the booking, issue the 100% Future Cruise Credit, and ensure your commission is protected.