NCL COVID-19

NCL

NCL voluntary suspension of service from March 13, 2020 through April 11, 2020.

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NCL Medical Fitness Form LINK

ENJOY FREEDOM AND FLEXIBILITY THROUGH 2022

Have peace of mind when booking with Norwegian Cruise Line. Beginning March 10, 2020, guests who book a voyage through September 30, 2020 may cancel up to 48 hours from embarkation and receive a 100% future cruise credit to be used for all sailings that embark through December 31, 2022. This offer applies to all individual and group guests in non-chartered sailings who are currently booked through this timeframe.

Freedom and flexibility are core to our brand, and we expect this philosophy to provide you with Peace of Mind for your upcoming cruise vacation. We look forward to welcoming you on board soon!

*Full refund will be provided in the form of a future cruise credit.

Peace of Mind is the company’s new temporary policy that allows new and existing individual and group bookings in non-chartered sailings embarking from March 10, 2020 through and including September 30, 2020 to cancel their booking up until 48 hours from the start of their vacation date and receive a 100% future cruise credit (FCC). The FCC may be used for sailings that embark on or before December 31, 2022. The new booking must be made within one year of the cancellation date.

Effective March 10, 2020, the Peace of Mind policy applies to all non-chartered sailings from March 10, 2020 through September 30, 2020.

All future cruise credits must be redeemed within one year from the issue date and can be used for sailings departing on or before December 31, 2022. FCCs can be used for any purchase other than an onboard credit (OBC).

FCCs will be credited to the guests via their Latitudes number within seven business days. Communication will be sent to the travel partner and guest once the FCC is added.

Yes. The policy applies to existing and active bookings for sailings from March 10, 2020 through September 30, 2020.

No. The policy does not apply to bookings canceled prior to March 10, 2020.

This new policy requires programming in our systems for applicable sail dates and requires time to complete. We expect this to be complete March 11th.

No. Final payment is based on our current standard policy.

Yes, we temporarily modified our payment schedule. However, our new Peace of Mind policy supersedes any previously communicated changes and is effective for all sailings from March 10, 2020 through September 30, 2020. System and confirmations will be updated to reflect standard final payment date accordingly. We expect this to be complete no later than March 11, 2020.

Auto-Cancel functionality has been temporarily turned off while this update occurs so your booking will not be cancelled until March 17, 2020. For all final payments now due, please complete payment no later than March 17, 2020.

For those canceling under the Peace of Mind policy, the FCC will be applied to the guests' profile in 7 business days. If the booking is outside final payment, refunds will work as usual. As always, for more assistance, please call Norwegian Cruise Line beginning March 11, 2020 at 1-800-327-7030 (U.S. and Canada).

Norwegian Cruise Line reserves the right to modify the policy at any time. Any changes will be communicated.

If the cruise fare for the new booking exceeds the FCC’s value, guests will be responsible for the difference. Alternatively, if the new cruise fare is lower than the FCC’s value, a new FCC will be issued for the remaining balance.

The following will be applied to the FCC:

  • Cruise fare and taxes
    • Including any winning Upgrade Advantage payments.
  • Flight arrangements booked through Norwegian Cruise Line.
  • Hotel and CruiseTour packages purchased through Norwegian Cruise Line.
  • Shore Excursions booked and pre-paid through Norwegian Cruise Line
  • Prepaid service charges
  • Beverage or Dining gratuities (if part of FAS Promotion selection)
  • Essentials Travel Protection

The following will not be applied to the FCC or refund:

  • Booksafe Platinum or Standard Travel Protection
  • Special Promotional Onboard Credits (OBC)

The FCC goes to each individual guest on the reservation based on the breakdown of charges per guest.

The original FCC will be added back to the guests' profile and then they will also receive a new FCC for the outstanding amount.

We are working on a solution to this scenario. Please check back as FAQs are continuously being updated.

Guests who secured air accommodations through Norwegian Cruise Line’s airfare program and now wish to alter their plans, can do so with peace of mind as accommodations and fees are protected. Guests who purchased flights independently, should contact their air travel provider for guidance.

At time of cancellation, all promotional offers, amenities and value adds will be removed from the booking and will not carry-over to future reservations. Future reservations are subject to prevailing fares and offers in market at the time of booking.

No. The 48-hour prior to sailing cancellation window provides Peace of Mind allowing you to defer decisions to a later date and therefore the cancelled cruise may not be re-booked using the FCC.

Full value of FCC will be credited back to the guest’s latitudes profile if cancellation is outside of standard penalties. Cancellation penalties will be withdrawn from the FCC amount if applicable and remaining balance will be attached to guest’s profile.

No, guests will receive the full value of their winning bid within the FCC and can apply that towards the sailing and category of their choice. Guests can then participate in a new bid once invited to the program for the newly selected sailing.

Travel protection is always highly recommended and the Peace of Mind policy does not replace protection provided by travel insurance.

Cruises booked through Sixthman and all other charter partners do not apply to this policy.

The safety and well-being of guests and team members are Norwegian Cruise Line’s number one priority. The company has a Chief Medical Officer on staff as well as dozens of medical professionals throughout its fleet, and it continues to consult with The World Health Organization (WHO) and the U.S. Centers for Disease Control and Prevention (CDC) to make the best decisions possible and take appropriate action as needed.

Norwegian Cruise Line is very proud of the protocols and preventative measures it has in place to address concerns regarding COVID-19. In addition to extensive cleaning and disinfection protocols on board all voyages and health screenings of passengers and crew members, the Company has been denying boarding to guests who have traveled from, visited or transited via high-risk areas; and it has modified several sailings to avoid areas of concern. To learn more about the preventative measures we are taking to ensure your health and safety, click here for a helpful infographic.

At the current time, our plans are to avoid any area that is denoted as a ‘Level 4 – do not travel’ area by the State Department at the time of voyage. We will modify any itinerary visiting those areas approximately 30 days prior to arrival date to avoid last-minute changes. As always, we will continue to monitor all State Department advisories and take appropriate action as necessary.