Princess Cruises is voluntarily and temporarily pausing global ship operations for voyages departing March 12th through May 10th, 2020. Cruise Operations will resume with sailings starting May 11th.
Cruises currently underway that disembark on or before March 17th will continue as scheduled.
Cruises and Cruisetours departing March 12th through May 10th, 2020 will receive the following compensation.
Any voyages currently underway that extend beyond March 17th, are included below and will be contacted separately regarding compensation.
Government Fees and Taxes, Princess Vacation Protection and any pre-paid items will be refunded, regardless of the option chosen.
VOYAGES CURRENTLY UNDERWAY CONTINUING AS SCHEDULED
VOYAGES CURRENTLY UNDERWAY THAT WILL BE FINISHING EARLY
THE FINE PRINT:
Guests who were booked and final paid as of February 4th, 2020 for cancelled voyages which were inside final payment at the time the booking cancelled are eligible for Option 1.
Guests will receive a link to a form which will default to the higher value option. After the guest submits the form, they will receive confirmation of receipt.
Future Cruise Credits (FCC) are non-refundable and non-transferable and must be used on booking for any cruise departing by May 1, 2022.
The FCC does not have to be used on the same product as the cancelled voyage. Due to the large volume of cancellations, FCCs will not be available instantly and may take up to 30 business days to be processed.
Yes, if you cancelled one of the affected cruises between Feb 4 and Mar 11, 2020 and were already inside Final Payment, you are eligible to receive Option 1 in the table above. To receive this updated offer, you will need to pay us the original cruise or cruisetour fare on your booking first so you should contact our customer relations team. Owing to anticipated high call volumes, we ask you to defer until March 18.
This offer does not apply to cruises cancelled before March 12, 2020.
Payments for Taxes, Fees & Port Expenses, Princess Vacation Protection (US and Canada only) and items purchased pre-cruise separate to the cruise fare - such as shore excursions - will be refunded back to the credit card used to make the purchase.
Promotional items, such as onboard credit or Wi-Fi that were included in the cruise fare will be forfeited and are not transferable to a future sailing.
Guests should use the special online compensation request form to let us know their preferred refund option.
Yes. If the amount of your credit is greater than the cruise fare of your new booking, you can apply the remaining FCC balance on additional future bookings. You just need to use it before the expiration date of May 1, 2022.
The future cruise credit will not be applied instantaneously, and we ask that you are patient and allow up to 30 business days to process it. No special codes are needed. We will automatically take care of it and notify you when it’s done. You can also log on to your Captain's Circle Account on princess.com to check your FCC balance.
We understand this change may cause you to incur unexpected expenses. Air change fees, increased flight costs and non-refundable transportation expenses will be reimbursed. Other expenses will be considered on a case-by-case basis. A Refund Request Guide & Form is available at https://www.princess.com/refund-request; please complete and submit this form and any relevant receipts and documentation for our review. Guests who purchased Princess Vacation Protection (US and Canada) or independent vacation travel insurance, should submit their claim through their carrier before submitting a reimbursement request. AON travel claim website for US and Canada guests who purchased PVP
The Future Cruise Credit (FCC) will automatically apply to the booking balance after you sign-on. The website balance summary will show the FCC as a line-item credit. If you do not want the FCC applied, you will need to call the Contact Center to have it removed.
The Future Cruise Credit will remain attached to your profile until it expires. If you cancel a booking where you used an FCC, it goes back to your profile and you can re-use it before May 1, 2022.
Yes, it will be credited back. In this instance, the old FCC or FCD will be a separate credit from the new one. In the event the original FCC is expired, it will be reissued with a May 1, 2022 expiration date.
FCCs are given per person based on each passenger’s individual cruise or cruisetour fare. In the event one person paid for all passengers on the booking, FCCs are still distributed to each passenger, not the payer.